Practical Consulting for the People and Processes Behind Your Business
We help established and growing businesses strengthen the systems connecting their employees, managers and day-to-day operations.
Daniels Consulting is built on nearly 20 years of experience in operations management, service delivery, employee performance, workforce planning and business process improvement. We use this practical background to help businesses solve people and operational challenges in a way that can be implemented and maintained.
Creating Greater Clarity Across People and Operations
Businesses perform more consistently when people understand what is expected, managers know how to respond and important work follows a clear process.
We work with businesses to:
- Make more structured recruitment decisions.
- Give new employees a clearer start.
- Manage probation and performance consistently.
- Equip managers to lead more effectively.
- Document important operational knowledge.
- Improve workplace policies and processes.
- Identify risks before problems escalate.
Our objective is not to introduce unnecessary complexity. It is to create practical systems that employees understand, managers can apply and business leaders can maintain.
Better Performance Requires the Right Environment
When performance falls below expectation, the employee is often treated as the only cause. However, performance can also be affected by a mismatch between the person and the role, unclear responsibilities, inadequate onboarding, limited training, inconsistent feedback, weak management processes, poor workflows or conflicting priorities.
We assess the wider working environment to determine what is affecting the outcome and what needs to change.
Meet Jarrod Daniels
Jarrod Daniels is an operations, service delivery and business improvement specialist with nearly 20 years of experience across business process outsourcing, technology, financial services and customer-focused operating environments.
His career has progressed from frontline customer service, sales and reporting into team leadership, senior operations management, business development and end-to-end service delivery. He has managed large-scale contact centre operations supporting more than 500 advisors and led managers responsible for teams across South African and international client accounts.
His experience includes operations and service delivery management, recruitment and onboarding, employee performance management, workforce planning, SLA and KPI management, manager development, client management, operational reporting, process improvement, customer service, risk and change implementation.
Jarrod holds a Certificate in Information Technology from Cape Peninsula University of Technology. His technical experience includes Microsoft Office, Power BI, SAGE, NICE, CC Pulse, AIDA, CRM platforms and workforce-management systems.
This combination of operational leadership, people management and technical capability allows him to approach business challenges with practical experience and data-informed insight.
Our Principles
Clarity
People should understand what is expected and what happens next.
Practicality
Solutions must work in the real operating environment.
Consistency
Processes should be applied reliably across the business.
Accountability
Responsibilities and outcomes should be visible.
Prevention
Risks should be addressed before they become larger problems.
Let’s Build Stronger Systems Around Your People and Operations
Tell us what is happening in your business and we will help you identify the most practical next step.