Turn Informal Ways of Working Into Clear, Repeatable Processes
A business becomes difficult to manage when important work is performed differently by each employee or known only by a few key people.
We help businesses document and improve the workflows, responsibilities and controls required for consistent delivery.
Operational Process Development
We work with the people closest to the process to understand how the work is currently performed, where problems occur and what a practical future process should look like.
- Process discovery and interviews
- Workflow mapping
- Step-by-step process development
- Responsibility allocation
- Approval and escalation routes
- Quality-control points
- Handover processes
- Record-keeping requirements
- Implementation support
Standard Operating Procedures
We create clear SOPs that explain what must be done, who is responsible, which steps must be followed, where approval is required and how quality is checked.
The objective is not to create unnecessary administration. It is to make important work easier to perform consistently, train and improve.
Policy and Workplace Documentation
We develop practical workplace and operational documentation aligned with the agreed business need. This may include onboarding guides, probation documentation, performance procedures, grievance processes, disciplinary-process documents, customer service standards, employee handbooks and operational manuals.
Where a document requires formal legal drafting or specialist regulatory advice, we will recommend that the business obtains input from an appropriately qualified professional.
Existing Process Review and Improvement
We review existing processes to identify duplication, delays, unclear responsibilities, outdated steps, risk and unnecessary dependence on specific employees.
- Process gap analysis
- Bottleneck identification
- Root-cause analysis
- Responsibility review
- Control and risk review
- Process simplification
- Documentation updates
- Implementation recommendations
Process Pricing
- Single priority SOP
- Starting fromR3,500
- Pricing noteBased on complexity, interviews and number of approval points.
- Process review
- Starting fromR3,500
- Pricing noteBased on the number of workflows and stakeholders involved.
- Policy or document pack
- Starting fromR7,500
- Pricing noteBased on the type and number of documents required.
- Operational improvement project
- Starting fromR15,000
- Pricing noteQuoted against a defined assessment and implementation scope.
| Service | Starting from | Pricing note |
|---|---|---|
| Single priority SOP | R3,500 | Based on complexity, interviews and number of approval points. |
| Process review | R3,500 | Based on the number of workflows and stakeholders involved. |
| Policy or document pack | R7,500 | Based on the type and number of documents required. |
| Operational improvement project | R15,000 | Quoted against a defined assessment and implementation scope. |
Final pricing is confirmed after the process, current information and required deliverables have been reviewed.
Need Clearer Operational Processes?
Tell us which part of the business is inconsistent, dependent on one person or causing repeated problems.